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Terms & Conditions

​​Last Updated: 8th July 2024

1. Introduction
These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Frontline Resilience Solutions' website if you do not accept all of the terms and conditions stated on this page.

2. Acceptance of Terms
By accessing and using our services, you agree to be bound by these terms and conditions, as well as any additional guidelines, policies, or rules that are posted on our website or communicated to you in relation to our services.

3. Description of Services
Frontline Resilience Solutions provides services including personalised coaching, workshops, and organisational support aimed at promoting well-being, preventing burnout, and cultivating resilience among frontline workers. Detailed descriptions of our services can be found on our website.

4. User Responsibilities
As a user, you agree to use our services for lawful purposes only. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

5. Payment Terms
All payments for our services must be made in accordance with the payment terms outlined in your service agreement. We accept various payment methods, and all transactions are subject to validation checks and authorisation by your payment provider.

6. Cancellation and Refund Policy

Our cancellation and refund policy varies depending on the specific service you have booked. Please refer to the specific terms outlined in your service agreement for detailed information.

  • Personalised Coaching: Cancellations must be made at least 24 hours in advance to receive a full refund. Cancellations made less than 24 hours before the session may incur a cancellation fee of 100% of the session cost.

  • Workshops: Cancellations must be made at least 7 days in advance to receive a full refund. Cancellations made less than 7 days before the workshop may incur a cancellation fee of 100% of the workshop cost.

  • Organisational Assessments and Consultancy: Cancellations must be made at least 14 days in advance to receive a full refund. Cancellations made less than 14 days before the scheduled service may incur a cancellation fee of 100% of the total service cost.

Refunds will be processed within 28 business days of the cancellation request. If you have any questions about our cancellation and refund policy, please contact us at

7. Intellectual Property Rights
All content, trademarks, and data on this website, including but not limited to text, graphics, logos, and images, digital downloads, course content, website content, members area content are the property of Frontline Resilience Solutions and are protected by intellectual property laws. Unauthorised use of this content is prohibited.

8. Limitation of Liability

Frontline Resilience Solutions will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of, or inability to use, our services. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

9. Changes to Terms
We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically to stay informed of any updates.

10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England & Wales, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

11. Contact Information
If you have any questions about these terms and conditions, please contact us at

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